Shipping and Returns

Shipping & Delivery

Select the ideal delivery option at checkout. All Valentina Rose orders are tracked, hand-packed with care, and dispatched the same day if ordered before 1pm (Monday–Friday).
Please note: Orders placed after 1pm on Friday or over the weekend will be dispatched on Monday.

Free Standard Delivery
  • Cost: Free on all orders
  • Speed: 2–3 working days
  • Service: Royal Mail fully tracked

Express Delivery
  • Cost: £1.99 (Free on orders over £50)
  • Speed: 1–2 working days
  • Service: Royal Mail fully tracked

Next Working Day Delivery
  • Cost: £7.99 (Free on orders over £150)
  • Speed: Guaranteed by 1pm the next working day
  • Weekend Orders: Orders placed after 1pm Friday or over the weekend will arrive on Tuesday.
  • Service: Royal Mail (UK mainland only)

Tracking Your Order
Tracking details will be sent via email or SMS as soon as your parcel is dispatched. If you do not receive your tracking link within 24 hours, please check your spam or promotions folder.

Please note:
Shipping charges are non-refundable.
UK Next Day Delivery is via Royal Mail Special Delivery by 1pm and requires a signature.
Remote areas (e.g. Highlands & Islands) may take up to 2 extra days.
Orders may arrive in separate parcels.
No billing information is included in the package.

Returns Policy
Changed your mind? You can return items within 28 days for a refund. Items must be unworn and in original packaging.

Hygiene Exclusion: For hygiene reasons, we cannot accept returns or exchanges on earrings or sets containing earrings if you change your mind. Please do not send earrings back to us; any earrings returned to us will not be refunded.

Buyers are responsible for return postage. Please include your name, order number, and reason for return inside the parcel.

We recommend using tracked delivery, as we can’t be held responsible for lost returns.

Exchanges
To exchange an item, please return your original eligible item for a refund and place a new order online for the product you would prefer.

All returns are processed within five working days of receipt, and you’ll receive an email confirmation once complete.

How to Start a Return: For eligible returns or if your item is faulty, please contact our support team at sales@valentina-rose.co.uk first to notify us and request our return shipping address. 

Incorrect Address
If you’ve entered the wrong shipping address, contact us immediately at sales@valentina-rose.co.uk. If your order has already shipped, we cannot change or reroute it, and refunds won’t be issued. Please double-check your details before purchase, as we aren’t responsible for incorrect addresses.

If delivery fails, Royal Mail holds the item at a sorting office for 18 working days for collection or redelivery. If returned to us, you’ll receive a refund minus the original postage cost.